Code of Conduct

Everyone deserves dignity and fair treatment. Monata is dedicated to enforce a professional atmosphere through transparency, openness, honesty, and inclusivity.

At Monata, we embrace our responsibility to conduct business ethically. We commit to the highest business standards. We believe professionalism isn't just about individual conduct, it's about contributing to an environment where everyone feels empowered and respected. This shared responsibility extends to our clients, whose contributions are vital to our collective success.

Monata’s ambition is to establish a pioneering EOR agency in Vietnam, centered around digital talents and innovation, with human interaction at its core. Our goal is to challenge and transform the conventional EOR frameworks while simultaneously redefining the global HR standards in the digital landscape through our specialized services.

This Code of Conduct is a foundation for achieving this mission and building a thriving ecosystem of collaboration and professionalism. It aims to cultivate a reputation that we, and those we interact with, can regard with equal pride, both internally and in the broader business community.

Scope

The Code sets the minimum standards of behaviour expected of all individuals working for or with Monata, encompassing:

Employees: Full-time and part-time employees of Monata at all levels.
Contractors: Self-employed contractors and fixed-term employees performing work with Monata.
Providers: Legal entities working for Monata.
Clients: Individuals or Legal entities in an active commercial relation with Monata’s employees, contractors or providers.

Safeguarding Monata and Our Clients' Interests: Navigating Conflicts of Interest

At Monata, we're not just committed to our own success; we're equally dedicated to protecting and advancing the interests of our clients. That's why we prioritize identifying and avoiding situations where personal interests could conflict with those of Monata or our clients, whether with other clients, suppliers, or within the organization itself.

Guiding principles

Shared success

Our decisions are driven by a commitment to maximizing value for Monata, and our clients. We avoid favouritism towards any third party, ensuring fairness and trust in all our dealings.

Open Communication

We encourage transparency and prompt disclosure of any potential conflicts, perceived or actual, to your manager and the BoD. This open dialogue ensures trust by addressing concerns swiftly.

Upholding Integrity

We treat all confidential information, including client data, strategies, and plans with the utmost respect and care. We never share proprietary information outside authorized channels, safeguarding both Monata's and our clients' intellectual property.

Key Considerations

Client-First Focus

We steer clear of any engagement or activity that could directly compete with our clients' interests. Everyone’s professional focus should remain solely on furthering their success and protecting their competitive edge.

Watertight Confidentiality

We safeguard confidential information entrusted to us by our clients, treating it with the same level of care and protection as our own. Sensitive data, strategies, methodologies and plans are never shared outside authorized channels.

Respecting Intellectual Property

We rigorously protect the intellectual property of both Monata and our clients. Unauthorized use or disclosure of proprietary information, for non-company purposes, is strictly prohibited.

Additonal precautions

Balancing Commitments

We avoid external roles, engagements, or activities that might interfere with our Monata responsibilities or negatively impact the company's or our clients' reputations.

Transparency in Relationships

We encourage disclosure of any personal relationships with clients, vendors, or employees in positions of authority, even if no immediate conflict appears. Transparency is key to maintaining trust and upholding ethical conduct.

Implementation and Support

Conflict Resolution

Upon disclosure of a potential conflict, a structured process will be followed to assess and resolve the situation in a fair and ethical manner.

Training and Resources

Monata will offer regular training sessions and resources to ensure all employees are equipped to handle conflicts of interest appropriately.

Consequences of Non-Compliance

Non-adherence to these principles may lead to disciplinary action, as outlined in our company policies, to maintain our commitment to ethical business practices.

Periodic Review

These guidelines will be reviewed and updated periodically to reflect the latest legal requirements and best practices in our industry.

Environment and Human Rights

Compliance with environmental laws and regulations and promoting sustainable development

Monata comply with the environmental laws and regulations in the countries where we do business. Our commitment goes beyond existing laws and regulations by promoting sustainable development. We seek to manage our environmental footprint transparently and ethically in the interests of our stakeholders, including our customers, Colleagues, investors and the communities in which we operate.

Inclusivity: Cultural Sensitivity and Respect

Respectful and Inclusive Workplace

At Monata, we are unwavering in our commitment to a workplace where everyone feels valued, respected, and empowered to thrive. We are committed to a zero-tolerance policy towards any form of harassment, whether physical, psychological, sexual, or verbal. Our goal is to provide a safe and inclusive environment free from intimidating or hostile behaviour, where respectful communication and constructive feedback are encouraged, with sensitivity to cultural nuances.

Embracing Diversity and Inclusion

We believe that our diverse talent pool is not just a source of strength but a driving force for innovation and success. We are dedicated to offering equal opportunities to everyone, regardless of their race, religion, gender, sexual orientation, disability, or any other protected characteristic. This commitment extends throughout our entire employee lifecycle, from recruitment and hiring to evaluation, promotion, compensation, and professional development. We actively celebrate differences and cultivate a culture of inclusion where everyone feels heard, valued, and empowered to contribute their unique perspectives.

Adapting to Cultural Contexts

Monata understands that the concept of inclusivity takes different forms across cultures. We actively seek a balance that respects local customs and practices while promoting a respectful and welcoming environment for everyone. We appreciate the nuances of Vietnamese grammar, including the use of pronouns that reflect gender and age differences. Furthermore, we remain deeply committed to promoting a culture of respect and understanding in all our interactions, operating with respect for these cultural sensitivities.

Ongoing Dialogue

We encourage open dialogue about cultural sensitivities and inclusivity. Our aim is to create an atmosphere where employees feel comfortable expressing their preferences and are heard in matters related to respectful communication.

Training and Awareness

Monata will provide training sessions focused on cultural awareness and sensitivity. These sessions will help employees understand and navigate the complexities of respectful and inclusive communication within the Vietnamese context. We also provide support to our clients and collaborators in order to promote an healthy communication and understanding of Vietnamese culture.

Flexibility in Policy Implementation

We understand that a one-size-fits-all approach may not be feasible. Therefore, our policies will be flexible and adaptable, taking into consideration the nuances of local language and culture.

Fair Employment snd working conditions at Monata

Fair Wages and Benefits

Monata is committed to ensuring that all our employees receive fair and competitive compensation, exceeding the minimum mandated by local laws. We offer a comprehensive benefits package that prioritizes well-being and financial security. We believe that fair compensation and strong benefits attract and retain top talent, fostering a loyal and engaged workforce.

Work Hours and Leave

We strive to maintain a healthy work-life balance for all our employees. Our operations align with International Labour Organization standards and local regulations, ensuring fair working hours, adequate rest periods, and annual leave entitlements. We respect the right to disconnect and encourage responsible use of overtime, which is always voluntary.

Freedom of Association

We recognize and uphold the fundamental right of our employees to freedom of association and collective bargaining, in line with legal and local norms. We believe that open communication and collaboration between management and employees are essential for building a stronger and more successful company.

Disciplinary and Grievance Mechanism

Monata maintains a transparent and equitable disciplinary process to address work-related concerns. This process ensures fairness, due process, and timely resolution of any issues. We encourage open communication and provide avenues for employees to voice concerns or report grievances, ensuring a safe and supportive environment for everyone.

Migrant Worker Rights

We are committed to upholding the rights and contributions of all our employees, including migrant workers. We ensure that migrant workers are employed in full compliance with the immigration and labour laws of the host country. Furthermore, we respect their rights to fair treatment, safe working conditions, and access to basic amenities.

Health & Safety

Your well-being is our top priority. We adhere to the highest standards of occupational health and safety, exceeding all relevant regulations to provide a safe and healthy work environment for every employee. We actively invest in safety training, provide necessary resources and equipment, and encourage open communication about safety concerns.

By embracing these principles and actively addressing potential conflicts, we ensure Monata operates with the highest ethical standards, ensuring a culture of trust and dedication to our shared success with our clients.

Data and Communication Guidelines: Building Trust and Transparency

Data Sharing

Responsible Data

Handling: we prioritize transparency and responsible data handling. Only authorized personnel can share confidential information, including client data, financial data, and internal research, in strict adherence to company policies and data security protocols.

Sharing with consent: sharing client or research data requires explicit consent and adherence to relevant legal and ethical regulations. We ensure proper data anonymization and respect individual privacy in all data communication.

Social Media and Public Platform Conduct

Positive Representation

We are proud ambassadors of Monata online and offline. Use all platforms with professionalism, respecting diversity and avoiding discriminatory language or content.

Authorized Information only

Share only relevant, authorized information that reflects positively on Monata and our values. Avoid unauthorized statements or opinions that could be misconstrued as official company positions. When unsure, consult your direct manager or the BoD.

Truthful and Non-Misleading

Ensure your statements, especially on social media and public forums, are truthful, non-discriminatory, and consistent with Monata's anti-harassment policies. Misrepresentation or the spread of false information is strictly against our principles.

Internal Communication

Open and Collaborative

We nourish a culture of open and transparent communication. Share information and updates readily with colleagues to enhance collaboration, build trust, and encourage knowledge exchange.

Clear and Concise

Prioritize clear and concise communication, ensuring everyone has access to relevant data, updates, and resources in a timely and understandable manner.

Seeking Clarification

We do not assume, we request confirmation. If you have doubts and need clarification, don't hesitate to seek help through established channels. Open dialogue improves communication, and effectiveness.

Additional resources

Data and communication training modules are available to all employees.

We are always available to answer questions and provide guidance on data communication best practices. A dedicated reporting channel exists for any concerns related to data handling or inappropriate communication.

By embracing these guidelines, we build a culture of responsible data handling and effective communication, strengthening trust, transparency, and collaboration across Monata.

Protecting Client and Partner Information

At Monata, we understand that building trust with our clients and partners is rooted in our ability to respect and protect their intellectual property (IPR) and confidential information. This commitment involves several key practices:

Data under Non-Disclosure Agreements (NDAs)

We treat all data obtained under NDAs with the highest level of confidentiality. This data is accessed and utilized strictly for purposes authorized within the agreement's scope.

Proprietary Information

We maintain the confidentiality of any proprietary information, such as inventions, designs, formulas, or trade secrets. This includes a commitment to respecting trademarks, copyrights, and trade secrets.

Going Beyond Confidentiality in Respecting IPR

Our responsibility extends beyond merely keeping information confidential. We actively acknowledge and respect the ownership of our clients’ and partners’ IPR, as reflected in our practices:

Attribution: Whenever we reference or utilize client or partner IPR, we ensure proper attribution is given, recognizing their ownership rights.
Collaborative Efforts: In collaborations, we respect and protect the IPR of our clients and partners. This includes establishing clear agreements on ownership rights and models for profit sharing.
Avoiding Non-competition: Monata actively avoids any activities or projects that could potentially infringe upon or misappropriate the valuable intellectual property of our clients and partners.

By adhering to these principles, Monata solidifies its commitment to ethical business conduct and nurture lasting trust. This trust forms the bedrock of strong, mutually beneficial relationships that respect the rights and contributions of all involved parties.